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NOTICE:
  • Thanksgiving Office Closure: eQHealth Solutions will be closed for the Thanksgiving holiday beginning at 3:00 p.m. Wednesday, November 25th through Friday, November 27th. The office will open on Monday, November 30, 2020 at 8:30 a.m
  • PROVIDER UPDATE: Please read eQHealth's new Provider Update under the announcement section at il.eqhs.com. eQHealth Solutions is changing over from .org to .com. A Provider Update was sent to all facilities to notify Providers that eQHealth has changed from .org to .com.
  • IMPORTANT REMINDER: MCO Edit Error?: REMINDER: After insurance verification, if patient does not have MCO, please submit a Helpline Ticket requesting us to remove MCO edit in eQSuite.
  • LOG IN CORRECTLY: Please check that you are using your correct log on for our system if you have more than one user name. Your log on is directly linked to Provider ID. Many hospitals have new Provider IDs for inpatient Med/Surg and/or Psychiatric.
  • DETOX Reviews: Weekend detox admissions Friday/Saturday should be entered online during the weekend; if no weekend coverage they must be submitted online by NOON on the next business day (Monday).
  • DRG Disharge Reviews: Only put d/c date in Utilities if DRG review is 1 day stay. For all other DRG discharge reviews ONLY create new review and record d/c date in review.
  • MCO Edit Pop Up: If you confirm the patient does NOT have MCO, please submit a helpline ticket to remove the MCO edit.
  • TROUBLE WITH D/C REVIEW?: Create a New Review, select cont stay and put in TAN. Click Retrieve data to enter in the Discharge Review, you will include the discharge date, answer quality screening questions and include brief d/c summary.
  • How Do I Put in D/C for 1 day stay?: If you have ALREADY PUT IN ADMISSION REVIEW and patient is d/c (1 day stay only). Click on utilities tab and submit just the d/c date. For stays 2 or more days, please submit a d/c review (cont stay)for quality screening.
  • Physician CONTACT: It is VITAL to have an updated phone number for the Physician in eQSuite. Please verify that the phone on file is correct or add new phone number in the Physician grid.
  • PRIOR AUTH IMPORTANT: The grace period for late requests is over. Effective August 1st we will not accept any Prior Auth request less than 3 business days prior to the procedure.
  • ADX Reminder: ADX CODE: The admit dx code field requires all digits and no decimal.
  • PSYCH Review: No Axis grids I-V to fill out! Please include any addtl dx codes in dx grid
  • MCO - save time: If patient is covered under MCO at admission - no eQHealth review is needed. Check with your insurance verifier or HFS eligibility at 800-842-1461. Contact MCO.